Warranty Policy

Warranty is only available for products manufactured and branded by XOXO Parents. We do not offer a warranty on our partners products. Please see our FAQ's or contact us if you have any questions. 

How to Obtain Warranty Coverage
Register your product within 14 days from the purchase date to receive a 1-year warranty!

What is Covered
This warranty covers any defects in materials or workmanship.

How Long Coverage Lasts

This warranty runs for one year from the date of purchase.

What is Not covered
Markers are not covered, or any problem that is caused by abuse, misuse, or an act of God (such as a flood) are not covered. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

Coverage

XOXO Parents will either replace your product with a new product of similar composition and price or refund the full purchase price of your carpet, whichever you prefer. 

How To Request Warranty Replacement
Ship the product, postage paid with a brief written description of the problem to: XOXO Parents - Warranty Department 9615 E County Line Rd, Ste. B-445 Centennial, CO 80112

We will inspect your product and contact you within 10 business days to give the results of our inspection. There is no charge for inspection. XOXO Parents reserves the right to send a refund through PayPal, US Mail, Amazon, or a similar service.

How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.